History

1972

Cross Country Motor Club receives licenses to operate and begins selling motor clubs in the Boston region and beyond.

1977     

Cross Country provides motor club program to first automotive distributor.

1981     

Cross Country creates a new industry approach by signing up the first national automobile manufacturer for warranty roadside programs.

1984     

Cross Country national dispatch network created.

1986     

Cross Country creates the first national motorcycle program for roadside benefits.

1988     

Cross Country wins Call Center of the Year Award for Excellence.

1989     

Cross Country develops and launches the first of its kind comprehensive owner assistance program, providing concierge and roadside benefits.

1990     

Cross Country creates the first seamless North American roadside assistance network, combining Canadian and Mexican services for U.S. consumers.

1992     

Cross Country introduces dispatched roadside assistance to the insurance industry.

1993     

Cross Country administers its first fully outsourced consumer affairs program for the automotive industry.

1994     

Cross Country develops the first OEM roadside assistance program for physically challenged motorists.

1996     

Cross Country supports its first client with connected vehicle (telematics) services.

2000     

Cross Country introduces an industry leading service provider billing and performance portal.

2001     

Cross Country introduces closed-loop technology to follow-up with drivers requiring assistance.

2005     

Cross Country launches its comprehensive suite of accident management claims services.

2006     

Cross Country introduces industry-leading electronic dispatch software to the service provider community.

2007     

Cross Country expands its reach internationally with strategic investments in China, providing motorists with a full range of auto and travel-related services.

2008     

Cross Country acquires ATX Group, provider of connected vehicle services.

2008     

ATX Group enrolls one millionth subscriber in their connected vehicle programs.

2010     

ATX Group introduces iRoute™, a downloadable app that extends access to connected vehicle services beyond the dashboard and Web portals to vehicle owners’ smartphones.

2010     

Cross Country introduces Automatic Location Spotting, which can quickly and precisely locate motorists requesting roadside assistance even when they’re not sure where they are.

2010     

ATX Group enrolls two millionth subscriber in their connected vehicle programs.

2010     

ATX Group launches electric vehicle wireless support programs.

2011     

Cross Country introduces Roadside Connect™, a smartphone and Internet accessible site that provides motorists with real-time status updates of en-route roadside assistance providers.

2011     

Cross Country launches the nation’s first electric vehicle (EV) mobile charger.

2011     

Agero is introduced as the new combined brand of Cross Country and ATX, reflecting its position as the most dominant player in the combined connected vehicles services, roadside assistance, and claims management market.

2012   

Agero launches cloud-based AgeroView product.

2013     

Agero sells Connected Vehicle Services division to SiriusXM Radio, Inc.