Agero Ramps Up Hiring at Sault Ste. Marie Contact Center to Support Growing Roadside Assistance Service Business

Plans to Hire over 150 in 2015 and Offer Extensive Training and Support to Continue Delivering Exceptional Service to Drivers in Need

MEDFORD, Mass. and SAULT STE. MARIE, Ontario, Canada – May 6, 2015 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, will be hosting a job fair on May 13th from 1- 6 p.m. ET at its Sault Ste. Marie contact center in Ontario, Canada. This site currently employs more than 450 associates and has plans to hire over 150 agents throughout the remainder of the year. Agero launched this hiring initiative in response to growing customer demand in the region for its high-touch roadside assistance services.

The center celebrated its 10th anniversary in October 2014 and has continued to respond to growing customer needs by adding hundreds of associates from the greater Sault Ste. Marie area over the past decade. With demand for its services increasing, Agero is focused on maintaining a skilled staff by offering extensive associate training opportunities and leveraging technologies like mobile, cloud and big data that enable the contact center response associates to provide the best service to drivers in need. Agents enjoy a high energy and fulfilling work environment, as well as a casual dress code.  

Since opening its doors, the Sault Ste. Marie center has also become an active participant and supporter of the local community through education programs, community building events, fundraising initiatives, and a Corporate Giving Program. These contributions reflect the corporate social responsibility Agero believes is important to encourage a positive work environment that extends from associate to consumers and the community at large.

“Our agents are assisting drivers every day during stressful situations. Our goal is to make that as positive an experience as possible for the driver,” said Sandra Savage, vice president of human resources for Agero. “To do that, we need to ensure a positive workplace culture and high morale so our associates are well prepared for any situation. Bolstering the staff and offering professional training that equips them with the necessary tools to address the needs of today’s drivers is paramount to that goal.”

“Agero has been recognized for 15 years by clients and industry experts alike as having an award-winning contact center committed to quality and excellence. In fact, we were recently awarded the 2015 Gold MVP Quality Award from CUSTOMER Magazine,” said Brian O’Shaughnessy, contact center director at Agero’s Sault Ste. Marie site. “The key to delivering consistent quality has been investing in our personnel, and our success in that is proven by our roster of long-term clients as well as our 7+ year average history of associate tenure. We’re looking forward to expanding our world-class team of response associates in Sault Ste. Marie this year to support the needs of our growing customer base.”

The Sault Ste. Marie facility is one of five regional Agero contact centers providing roadside assistance services to stranded motorists, protecting more than 80 million drivers throughout North America. The contact center deals strictly with incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.

About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 80 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 8 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers’ needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.

Contact:
Kristi Cabot, Lois Paul and Partners
(617) 986-5728
Kristi_Cabot@lpp.com