Plans to Expand Leadership and Roadside Assistance Personnel by Nearly 18 Percent by the Year End
TUCSON, Ariz., August 23, 2016 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, announced today that it plans to increase its employee base by nearly 18 percent in 2016 at its regional site in Tucson, Ariz. This growth is part of a companywide expansion across its five regional locations in Tucson, Clarksville and Tri-Cities, Tenn., Sebring, Fla., and Sault Ste. Marie, Ontario. These centers provide critical roadside assistance to over 75 million drivers throughout the United States. This hiring initiative is in response to growing customer demand for Agero’s high-touch roadside assistance services nationwide. Since opening its doors in 1993, the Tucson site has hired hundreds of associates from the greater Tucson community and also become an active participant in local economic, education and community building affairs.
“Our associates are an integral part of the Agero roadside assistance experience. We need people who can demonstrate the utmost professionalism while working to aid drivers who are often in highly stressful situations. With demand for our services increasing, we are thrilled to be hiring hundreds of high quality personnel across our five regional service centers,” said Dave Ferrick, CEO of Agero. “Maintaining an employee base with a strong skill set is key to taking advantage of new opportunities and staying ahead in the industry. That is why one of our fundamental values is to provide our associates with career opportunities and ongoing training that promotes job advancement. I know this as well as anyone, having started my career at Agero doing this job. With a strong group of skilled professionals, we can transform roadside assistance from being a necessary service into a positive driver experience that impacts the brand loyalty of our customers.”
“We deal with a multitude of drivers on a daily basis. These drivers expect safe, quality and efficient service, and it’s our job to provide that,” says David Leon, HR Site Director in Agero’s Tucson center. “Agero’s continuous technology investments enable premiere customer service by enabling accurate location detection, refined service provider matchmaking, and seamless communication channels throughout the service event.”
Agero has been recognized as a leading provider of vehicle and driver safety, security, and information services, including roadside assistance and claims management services. For more information on available positions, please visit www.agero.com/careers.
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 9.5 million requests annually. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers’ needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
Tucson HR Director, Agero
Tucson Contact Center Director, Agero
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