Accident Scene Management (ASM)

We’ve been on-scene for almost 40 years. And we have a proven track record of bringing order and efficiency to the chaos of roadside incidents.

We optimize processes, protocols, and on-scene decision-making so that insurance companies can save on unnecessary storage fees, municipal fees, transport costs, and claim costs.

It starts with our nationwide network of tens of thousands of experienced and screened service providers. They can arrive on-scene quickly - when it’s still possible to pre-empt expensive municipal towing protocols - and can facilitate direct delivery to a preferred repair shop or to the nearest automobile dealer for warranty work.

  • Fast, 24/7/365 tow response from our unsurpassed network of providers across U.S. and Canada
  • Proprietary ViewPoint™ digital damage assessment tool
  • Complete end-to-end management by dedicated case managers
  • Award-winning contact centers for an excellent customer experience in time of need
  • Detailed and accurate documentation and reporting
  • Closed-loop automated process for policyholder follow-up
  • Seamless process integration between municipalities, insurers and policyholders